SHERIFF on PEMANDU.
Former KSN TS Sidek Hassan and TS Yong Poh Kon (the private sector corporate leader) were joint chairmen of a Task Force under PEMANDU formed to reform the administrative procedures in key govt depts involved in delivering counter services. The Task Force believed that much of the low-level corruption in govt depts can be reduced if, by providing greater efficiency and faster delivery, the private businesses owners and employers finds it no longer necessary to grease the palms of the office boy or the clerk handling their application forms to get them to pass them on to the approving officer.
In the past, employers had to send their staff to the Immigration Dept,Land Office, Road Transport, Inland Revenue to que as early as 5 or 6 am so that they can get the approvals done before the end of the day. V often, they had to come back to the dept for a few days before the renewal of the permit or the registration of land titles finally got done. Its v costly to the employers and companies, law firms etc.
Many had to resort to giving duit kopi to expedite the approval. The Land Office, Immigration, and Road Transport depts were notorious for petty corruption.
Today, as a result of the administrative reforms done by the Task Force, and the super-efficient service at govt dept counter services, there is no more the time wasting quos . With efficient delivery of service, there is no more need to bribe the staff.
The World Bank did the same kind of administrative reforms in Indonesia thirty yrs ago when Jakarta asked for external help to deal with the systemic corruption at the ports and airports, creating huge bottlenecks to the economy. The WB consultants looked at the administrative system to cut the red tape and reduce the incentive for bribery to get goods cleared from the Customs checks at the endless control gates.
The moral of the story is that the private sector will not bribe govt officers if the system is fast and easy.
The Malaysian success in administrative reforms has often been quoted in World Bank reports on what other third world countries shd do to eliminate corruption in public services.